Pre-Orders
We have products from time to time loaded available for Pre-Orders to be placed on them. Please take your time to read the following pre-order terms & conditions to save yourself a little unnecessary stress:
Pre-Order Terms & Conditions
We do not dispatch any order until everything for that order is in stock to ship at the one time. Orders containing pre-ordered items will only be dispatched when the pre-ordered item arrives in stock and are ready to ship together. If you think you might need other items earlier, please go back and put in a separate order for them so that they will ship to you without delay.
As with any other order, the order will remain in "pending status" (unpaid) for 14 days before being deleted from the system as & when we go through and tidy things up. Once your payment has been received, your pre-order is updated to "Processing" status, until it is dispatched. You will be emailed when your order is updated to "Processing" status, and therefore know that your payment has been received and noted.
We don't give this date until we have a shipment booked onto a specific vessel, but there are times when circumstances out of our control delay delivery of our goods past this date. Sometimes ships sail late, ship's are overbooked, connecting sailing missed, customs decides to hold items for a random inspection, etc. These are unusual occurrences but are nonetheless unavoidable when they do occur. We will do our best to dispatch pre-ordered items to you on or by the ETA date given, however by ordering items that are open to pre-orders - you accept that we are not liable for delays beyond our control. We will keep people up to date as best as we can, and often the home page is the best and most accurate place to look for updates on shipments coming in.
when you place your order or if in doubt of your address, delay ordering until you are. Pre-orders and address labels are printed off & sorted for processing as soon as payment shows. It is *very complicated & frustrating* to get "I placed a pre-order a month ago, can you please change the address you're going to send it to" requests. Of course we will do our best to fill these requests for you, and understand that there are always situations outside of your control! But please be aware that it's not a simple process for us to sift through and change the order at that stage, so your forethought at the time of ordering is appreciated.
SIGN UP FOR OUR NEWSLETTER
